Refund, Cancellation & Returns Policy

1. How the Refund Process Works

Refund request means a customer has asked Customer Support to review a booking, payment or order. A request does not by itself confirm entitlement to a refund.

Refund eligibility depends on the service or product type, fulfilment stage, evidence available and applicable law. Refund approval means TalentAstro has completed its review and accepted a full or partial refund. Refund processing begins after approval and is completed through the applicable payment provider or other agreed method.

2. Group Pooja

A cancellation or correction request should be raised before Pandit or temple allocation, Sankalp processing, material preparation or ritual commencement. Before an irreversible stage begins, TalentAstro will assess whether correction, rescheduling or a refund is reasonable. Once the Pooja has been prepared for or performed using the details supplied by the user, it cannot ordinarily be cancelled retrospectively merely because the user changes their mind, subject to rights that cannot legally be waived.

3. Chadhava

A Chadhava request may become non-cancellable after offerings have been purchased, prepared, handed to the temple or authorised partner, or the offering has begun. Requests received before that stage will be assessed fairly, and correction or rescheduling may be offered where reasonably possible. If TalentAstro cannot arrange an accepted paid Chadhava, the resolution in Section 11 will apply.

4. Incorrect Name, Gotra or Sankalp Details

Users are responsible for reviewing information before submission. If a correction request reaches us before fulfilment begins, TalentAstro will make reasonable efforts to update it. Where an error is caused by TalentAstro or its authorised fulfilment partner and materially affects the service, TalentAstro may offer correction, rescheduling or an appropriate refund.

5. Personal Pooja

Personal Pooja bookings may involve reserved Pandit time, travel, materials or advance preparation. Cancellation eligibility depends on whether assignment, preparation or travel has begun. If TalentAstro cancels the service and the user does not accept a reasonable alternative date, an appropriate refund will be approved.

6. Astrology Consultation

When available, a cancellation requested before the scheduled consultation begins may be eligible under the booking conditions shown at checkout. Once a consultation has begun or been completed, it is not ordinarily refundable solely because the user disagrees with an interpretation or expected outcome. If a consultation is materially disrupted by a verified platform or service-provider issue, TalentAstro may provide replacement time, rescheduling or an appropriate refund.

7. Healing Services

When available, cancellation eligibility depends on whether a healer has been assigned and whether preparation or the session has begun. A verified failure attributable to TalentAstro or its authorised provider may be resolved through replacement time, rescheduling or an appropriate refund. Healing services are faith- or wellness-based and are not medical treatment; no medical or other specific outcome is guaranteed.

8. TalentAstro Store – Physical Products

A return or resolution request for an eligible physical product should normally be raised within 7 days of delivery. A product may be eligible where it is damaged in transit, materially defective, different from the item ordered, missing from the delivered package, or materially inconsistent with the description presented at purchase. TalentAstro may request the order number and reasonable photographs, video, packaging images or other evidence. Depending on the facts, the resolution may include replacement, delivery of a missing item, partial refund or full refund.

9. Non-Returnable Products

Subject to applicable consumer law, returns may not be available for products that have been used or materially altered after delivery; customised or personalised products; products specifically energised, consecrated or prepared for an individual after their request; consumable or perishable spiritual offerings after opening; or products that cannot safely or hygienically be resold after opening. These restrictions do not remove rights available where a product was defective, damaged, incorrect, spurious or materially different from what was promised.

10. Duplicate or Failed Payments

If TalentAstro verifies that the same order has been charged more than once, the duplicate amount will be approved for refund. If money is debited but no valid booking or order is generated, the transaction will be investigated and reconciled with the payment provider. Where the debit is confirmed and no valid booking or order exists, an applicable refund will be initiated. Users should check their bank or UPI status before attempting the payment again.

11. If TalentAstro Cannot Fulfil a Paid Service

If TalentAstro or its authorised service partner cannot fulfil an accepted paid service, TalentAstro will offer a fair resolution appropriate to the circumstances, which may include correction, a replacement service, rescheduling or a full or partial refund. If TalentAstro cancels the service and the user declines a reasonable alternative, the eligible amount will be approved for refund.

12. User-Requested Cancellation

Customers should contact Customer Support as soon as possible. Eligibility depends on the applicable service conditions and whether preparation, Sankalp processing, scheduling, offering, travel, ritual commencement, consultation, session or product fulfilment has begun. TalentAstro will not apply a harsh blanket rule and will assess the actual status of the booking or order.

13. Refund Destination and Timeline

Approved prepaid refunds will ordinarily be returned to the original payment method. TalentAstro will normally initiate an approved refund within 5–7 business days. Banks, UPI providers or payment gateways may require additional time for the amount to appear. Approval and initiation do not mean the customer’s bank has completed settlement. Any permitted deduction will be communicated where applicable.

14. Return Shipping

Where TalentAstro supplied an incorrect, damaged or materially defective product, TalentAstro will reasonably assist with return or replacement arrangements. Where a permitted return is requested for a reason not caused by TalentAstro, applicable return-shipping costs may be borne by the customer if disclosed before the return is accepted.

15. Force Majeure and Schedule Changes

Temple closures, natural disasters, government restrictions, extreme weather, emergencies or other circumstances outside reasonable control may affect service schedules. Where possible, TalentAstro will offer rescheduling. Where fulfilment becomes impossible and a reasonable alternative is not accepted, an appropriate refund may be approved.

16. Your Statutory Rights

Nothing in this Policy limits rights that cannot legally be waived under applicable Indian consumer law. Where a product or service is defective, deficient, spurious, incorrect or materially different from what was promised, the request will be assessed in accordance with applicable law and the facts of the order.