Data Deletion Policy

Email your deletion request

Send an email to info@talentastro.com with the subject “Data Deletion Request”.

Include your registered name, registered mobile number or email, and—where available—your account, booking or order reference. TalentAstro may request limited additional information only where reasonably necessary to verify that the request is genuine.

1. Verification and Security

We may verify the requester using information already associated with the account or transaction. This helps prevent unauthorised persons from deleting someone else’s data. Please do not send UPI PINs, CVVs, passwords or full banking credentials.

2. Processing Timeline

TalentAstro aims to acknowledge deletion requests promptly and, after necessary verification, ordinarily complete eligible deletion within 7 business days. More time may be required where records must be separated from information TalentAstro is legally required to retain or where the request is unusually complex. We will communicate if additional time or information is reasonably required. Where applicable, TalentAstro will confirm through the requester’s verified email address or available support channel after eligible deletion has been completed.

3. Effect of Account Deletion

After deletion, users may lose access to their account, saved details, prior personalisation and account-dependent features. Deletion may be irreversible. Completed transaction records may remain in legally required records even after an account is deleted.

4. Active Services and Pending Matters

If a booking, payment, refund, delivery, complaint, dispute or legal obligation is still active, certain data may remain available until the matter is completed or the applicable retention need ends. Information retained for these purposes will not be used merely for unnecessary marketing.

5. Service Providers

Where applicable, TalentAstro will take reasonable steps to cause eligible information processed solely on its behalf by relevant service providers to be deleted or rendered inaccessible in accordance with applicable obligations and retention requirements. Independent third parties may apply their own lawful retention rules.

6. Correction or Withdrawal Instead

If you do not want full account deletion, you may ask us to correct inaccurate information, update your details, or withdraw consent for eligible processing. Some services may no longer be available when information necessary to provide them is withdrawn.